Frequently asked questions

Choose your size on the product page, add it to your bag and go to checkout. Enter your details and address, pick a delivery option and pay. You’ll get an order confirmation email straight away.

Card & Instant EFT. On our secure payment page you can pay by credit or debit card, Apple Pay, Google Pay, Scan to Pay or Instant EFT. Payment is confirmed straight away.

As soon as your payment is confirmed we start packing — usually within 1–2 working days. You’ll get an email with tracking once it’s on its way.

Yes. You pay on a secure, encrypted payment page — we never see or store your card details.

Contact us as soon as possible with your order number. If it hasn’t been packed yet, we’ll gladly change or cancel it.

Most addresses get free door-to-door delivery. If door delivery to your area is further, you can collect free from a TCG locker near you, or choose door delivery for R60.00. Priority Delivery is R109.00. You’ll see your exact options at checkout once you enter your address.

Orders are packed within 1–2 working days. Standard delivery takes 5–7 working days and Priority Delivery takes 3–5 working days.

Choose one of the three lockers nearest to you at checkout. When your parcel arrives you’ll get an SMS with a PIN — enter it at the locker screen and your door opens. Lockers are in malls, garages and shops, so you can collect when it suits you.

When your order is dispatched we email you the tracking reference. Questions about a delivery? Send us your order number and we’ll check.

Not yet — we currently deliver within South Africa only.

Yes. Start a return within 7 days of dispatch, choose the items and your new size, and we’ll collect from your door. Items must be unused, unwashed and have all tags and packaging attached.

The return courier fee is R109.00 per item. If an item arrived damaged, faulty or incorrect, collection is free.

Refunds are given for items that arrived damaged, faulty or incorrect. Sale items can be exchanged but not refunded. Approved refunds are paid back to your original payment method within 3–7 business days.

We’ll offer a replacement of equal value or store credit.

Open the size guide on any product page and use the fit finder — enter your height, weight and how you like your fit, and we’ll suggest a size. Reviews also show how other customers found the fit.

Always follow the care label on the garment. As a rule, wash cold and inside out and skip the tumble dryer to keep prints and fabrics looking new for longer.

Popular pieces often come back. Join the newsletter at the bottom of any page to hear about restocks and new drops first.