Returns & exchanges
Exchange or return within 7 days of dispatch — we collect from your door.
- Find your orderEnter your order number and email.
- Choose itemsPick what’s going back, why, and your new size.
- Pay the courier feeR109.00 per item to collect it from you. Free if we got it wrong.
- We collect & swapA TCG courier collects; we send your exchange once it arrives.
Full-price itemsExchange, or a refund if the item was damaged, faulty or incorrect.
Sale itemsExchange only — no monetary refunds.
ConditionUnused, unwashed, with all tags and packaging attached.
Returns & refunds policy
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The item arrived damaged, defective, or incorrect.
- The request is made within 7 days of receiving your order.
- The item is unused, unwashed, and in its original condition.
- All original packaging, labels, and tags are attached.
2. Sale Items
- No Refunds: We do not offer monetary refunds on products purchased while on sale.
- Exchanges Only: Sale items are eligible for returns and exchanges only (subject to stock availability), provided they meet the eligibility criteria in Section 1.
3. Exchanges & Courier Fees
- Standard Exchanges: If you received a wrong or defective item, we will exchange it at no additional cost.
- Free Delivery Promotion: If your original order qualified for a “Free Delivery” promotion, returning that order for an exchange will incur a flat fee of no more than R119. This covers the courier cost of returning the parcel to our facility.
- Out of Stock: If an exchange item is unavailable, we will offer a replacement of equal value or store credit.
4. Refunds
Refunds are only issued when:
- The product is damaged, defective, or incorrect.
- The issue is reported within 7 days of delivery.
- Exclusion: As noted above, sale items are not eligible for refunds.
Once approved, refunds are processed within 3–7 business days via your original payment method. Original delivery fees are non-refundable unless the error was made by Morato.
5. Return Shipping
- Morato Error: (Wrong item/defect) We arrange free return collection.
- Non-Qualifying Returns: If the return is for reasons other than a Morato error (and is approved), the customer is responsible for shipping costs.